Administrating and monitoring Family and Medical Leave Act leave is a complex enough task, but the area of medical certifications can be particularly difficult to grasp, even for seasoned human resources professionals. Not only must an employer protect its own interests and curb FMLA leave abuse, it must also stay within the bounds of the FMLA’s medical certification rules to avoid FMLA interference and retaliation claims.
Medical Certifications for Serious Health Conditions
According to FMLA, employees with serious health conditions are entitled to 12 weeks of unpaid leave, with a guaranteed right to return to their jobs. A serious health condition is an illness, injury, impairment or physical or mental condition that makes the employee incapable of performing essential job functions, and must also meet one of six benchmarks, including:
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periodic incapacity;
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certain chronic conditions that cause episodic incapacity;
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permanent or long-term incapacity; and
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conditions that require the employee to be absent to receive multiple treatments.
Although not mandated by FMLA, an employer may require certification from an employee’s health care provider for leave based on a serious health condition. Once requested, the certification must be returned within 15 days. If an employee cannot meet the 15-day deadline, he or she must make a diligent, good faith effort to return the certification as soon as practicable under the circumstances.
If the employee’s submitted medical certification form is incomplete or insufficient, the employer first must advise the employee in writing of the additional information that is needed to complete the form before it can contact the doctor directly. The employee has seven calendar days to obtain the necessary information to complete the form (or longer, if the employee can demonstrate diligent good faith efforts).
A certification is considered insufficient if it contains information that is vague, ambiguous or non-responsive. In assessing a medical certification for a serious health condition, an employer may consider information received about an employee’s medical condition obtained while trying to determine disability status under the Americans with Disabilities Act, a workers’ compensation program or qualification for benefits under a disability plan.
Clarification and Authentication of Medical Certifications
An employer also has a limited right to contact an employee’s health care provider to discuss the medical certification form. Only certain specified agents of the employer, such as the HR professional or leave administrator, may contact the employee’s doctor for purposes of authenticating information. Importantly, an employee’s direct supervisor is expressly prohibited from contacting the health care provider. The employer may only clarify and authenticate information on the medical certification.
Authentication means verifying that the health care provider actually filled out and signed the form. Clarification means understanding the handwriting on the form or understanding the meaning of a response. An employer may never seek information from a health care provider that the certification form itself does not request.
While employers are sometimes concerned about violating the Health Insurance Portability and Accountability Act of 1996 if they directly contact an employee’s health care provider, those concerns are unfounded. The HIPAA obligation is between the doctor and the employee, not with the employer. FMLA specifically requires that the employee and/or health care provider clarify the necessary information, and the employer may deny FMLA leave on grounds that the certification form is unclear. Thus, it is the employee’s responsibility to authorize the health care provider to speak with the employer when necessary.
The employer also has the right to obtain second and third opinions, at its own expense, if it has reason to doubt the validity of the certification. To aid in the second/third opinion process, an employee must authorize the release of relevant medical information to the second and third opinion health care providers, if those health care providers request it. Failure to authorize the release of this information also is grounds for denying FMLA leave.
Recertification and the ‘30 Day Rule’
An employer may not request recertification more than every 30 days and only in connection with an absence. If the duration of the medical condition is longer than 30 days, then the employer must wait that longer duration to seek recertification. However, in all circumstances, an employer is permitted to request recertification once every six months in connection with an employee’s FMLA absence, even if the certification states that the requested leave is for a permanent, lifetime condition.
Recertifications may be requested more frequently than every 30 days in the following circumstances:
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the employee requests an extension of his leave;
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circumstances stated in a previous certification change significantly (for example, duration or frequency of absence or the nature or severity of illness); or
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the employer receives information that casts doubt on continuing validity of employee’s certification.
In addition, in connection with a recertification, an employer may provide an employee’s health care provider with a record of the employee’s absence pattern and ask the health care provider if the employee’s serious health condition and need for leave is consistent with the employee’s pattern of absences.
What Constitutes Diligent, Good Faith Efforts?
Under FMLA regulations, an employee must return a medical certification or recertification within 15 calendar days. If the employee fails to do so, the employer may deny FMLA coverage to the employee until the certification is provided. Therefore, any absences in the interim are unexcused and could subject the employee to discipline under the employer’s attendance policy, up to and including termination.
An employee who fails to meet the 15-day deadline can still save an FMLA claim if she can establish that she was engaging in “diligent, good faith efforts” to return the certification on time. But what, precisely, are diligent, good faith efforts?
In its holding in Brookins v. Staples Contract & Commercial, Inc., 2013 U.S. Dist. LEXIS 18590 (D. Mass. Feb. 12, 2013), the U.S. District Court for the District of Massachusetts has finally given employers some direction in this complicated aspect of FMLA administration.
In this case, Brookins called her two primary physicians and asked them to complete the FMLA certification requested by her employer, Staples. When her doctors refused to complete the form, Brookins did absolutely nothing further to obtain the certification, and didn’t request an extension to return the certification until after the 15 days had passed.
The court dismissed Brookins’ FMLA claim, finding that the exception to the 15-day rule did not apply. In doing so, the court listed several things Brookins could have done to show that she was engaging in diligent, good faith efforts to obtain complete and sufficient certification.
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When her two primary physicians initially declined to fill out the form, Brookins could have contacted them again to explain the importance of completing the certification.
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Brookins could have asked any one of her three treating specialists to complete the form.
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She could have mailed the form to any of these doctors.
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She could have hand-delivered the form to any of these doctors.
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Most important, Brookins could have contacted Staples to explain her difficulties in obtaining a timely certification, and requested an extension before the expiration of the 15-day deadline.
What Should Employers Take Away from the Brookins Holding?
Under FMLA regulations, employers have the right to request and obtain complete and sufficient medical certification to support an employee’s absence due to an alleged serious health condition. Moreover, employees must return a completed certification (or recertification) within 15 days of their employer’s request, unless it is not practicable under the particular circumstances for them to do so despite diligent, good faith efforts.
The Brookins holding now gives employers a guidebook as to what actions by an employee will constitute diligent, good faith efforts. If an employee fails to return requested medical certifications, and fails to act diligently and in good faith, an employer is well within its rights to:
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convert absences to unexcused absences;
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discipline employees under established attendance and vacation/sick policies; and
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deny FMLA leave.
Brookins is a very useful decision for employers struggling with employees who fail to return their FMLA paperwork, and can be used to support discipline and/or termination of employment.
Dena B. Calo is Director of Genova Burns Giantomasi & Webster’s Human Resource Practices Group. Calo provides employment law counseling, including preparing and reviewing employee handbooks, establishing and auditing human resources policies and procedures and conducting on-site investigations. Calo also trains organizations on best human resource practices.
EileenFitzgeraldAddison of Genova Burns Giantomasi & Webster specializes in employment law counseling and human resources best practices training. Addison has represented employers in employment law litigation matters in administrative, state and federal courts involving claims of discrimination, harassment, wrongful termination, whistle-blowing, employment-related torts and violations of restrictive covenants.